Shipping policy

Shipping Policy

What shipping costs

Nothing. Shipping is free on every order, to every country we ship to, with no minimum. One shipping charge would apply per destination address if we charged one — we don't, including when you order several items at once.

How long it takes

We need 1–4 business days to process an order after you place it. From there, most orders arrive within 7 to 15 business days of the day you ordered — and 15 business days is the outside limit we hold ourselves to, not an average.

Business days are Monday to Friday, not counting public holidays.

Tracking

As soon as your parcel leaves the warehouse we email you a tracking number. Tracking can take a few days to start updating after it's issued; that's normal and doesn't mean the parcel is lost.

Where orders ship from

Our products ship from our supplier's warehouse outside your country. During peak seasons this can add time. Either way, we are the seller in this transaction and we are the ones answerable to you under the law — the fact that a parcel leaves a warehouse abroad changes nothing about that.

Where we ship

United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, United Arab Emirates, and across Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.

If your country isn't on that list, we can't ship to you yet.

Duties and import taxes

Because parcels cross a border, your country may charge import duties or handling fees on arrival. Where they apply, the carrier contacts you directly. These charges are set by your government, not by us — we can't calculate them in advance, and they aren't part of what you paid us.

Delivery addresses

Please check your address before you complete checkout. A parcel lost because the address given to us was wrong or incomplete isn't something we can recover, and the cost falls to you — none of which affects any right you have under the law.

Delays outside our control

Strikes, carrier failures, customs holds, severe weather, security situations and other events beyond our control can delay a parcel, and we're not liable for those delays. This doesn't reduce your consumer rights regarding non-delivery.

If your order doesn't arrive

Email getlurev@gmail.com with your order number. If a parcel is genuinely lost, you get a replacement or a full refund — your choice.

Last updated: August 3, 2026