Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at getlurev@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at getlurev@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at getlurev@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation & Refund Policy

Lurev is operated from Israel, and this policy follows the Israeli Consumer Protection Law, 5741–1981. Where anything written here conflicts with that law, the law wins — even if you agreed otherwise at checkout.

Your right to cancel

Every order placed on try-lurev.com is a distance sale. You can cancel from the moment you place the order until 14 days after the package reaches you, or 14 days after you receive the order confirmation with your transaction details — whichever comes later. It makes no difference whether the package has shipped. Weekends and holidays count toward the 14 days, but if the final day lands on one, you have until the next business day.

How to cancel

Email getlurev@gmail.com with your name and order number. That's the whole process — no reason required, no form, no phone call. We'll write back to confirm we've got it.

You don't send anything back

Return shipping from the US to Israel costs more than the strips themselves, so we don't ask for it. Once your cancellation is confirmed, keep the product or throw it out. Your refund does not depend on returning it.

Refunds

For a cancellation that isn't our fault, we refund the full amount you paid — including any shipping charge — within 14 days of receiving your cancellation notice. The money goes back to the payment method you used; if you paid by card, it's credited to that same card. Your bank usually takes another 3–10 business days to show it.

We may keep a cancellation fee of 5% of the order value or $25, whichever is lower. That fee covers everything — shipping, packaging, processing — and nothing further is charged on top of it.

If your order arrives damaged, faulty, or not as described

Then there's no cancellation fee at all, the refund is full, and the cost is ours. You choose: your money back, or a replacement sent out free. A photo or a short clip in your first email usually settles it in one message instead of five.

Exchanges

Within 14 days of delivery you can ask to swap your order for a different pack size once. We ship the replacement; you keep what you already have. Beyond that window, exchanges are at our discretion.

Orders that can't be cancelled

Israeli law excludes a few categories from the right of cancellation — perishable goods, items custom-made to your order, sealed recordable media once opened, and digital information. None of these apply to Lurev's whitening strips, so your order is cancellable. A discounted or sale price does not remove your right to cancel either.

Store credit and gift cards

Store credit issued in place of a refund is valid for at least two years from the day we issue it. A gift card you paid for is valid for at least five years from its issue date.

When we cancel an order

We may cancel an order if a product's description or price was materially wrong, or if the item is out of stock. If that happens we'll tell you as soon as we know and refund everything you paid.

Last updated: August 3, 2026